This Privacy Policy will govern how Avacare Kenya will manage your personal information.

Your privacy matters to us


How and why do we collect your personal information?


We may collect personal information about you, including:

  • Names
  • Contact details
  • Date of birth
  • Demographic information
  • Occupation or job title

The primary purpose for which we collect information about you is to enable us to perform our business activities and functions. The information that we collect will vary depending on the nature of our interaction with you. For example, you may:

  • Submit your personal information to us when you enter a competition
  • Submit a contact form via our website
  • Date of birth
  • Place an order with us
  • Share your personal information during a visit from one of our sales representatives
  • Participate in market research relating to our products

It is our usual practice to collect personal information directly from you. However, we may also obtain personal information from commercially available contact lists or publicly available sources where we are satisfied that you have consented to such collection or would reasonably expect us to collect your personal information in that way.

We will generally only use your personal information for the purpose for which it was collected, which may include:

  • To provide you with goods or services requested by you
  • To enter you in competitions and notify you of the results
  • To send you job notices
  • To maintain records of enquiries, complaints and adverse event reports relating to our products
  • To provide you with secure access to our website
  • To send you information about Avacare Kenya’ products or therapeutic areas that may be of interest to you
  • To supply you with samples of Avacare Kenya products
  • To administer conferences, symposia, expert panels, seminars or other meetings or events
  • To schedule appointments between you and one of our sales representatives
  • To process payments and carry out other business functions
  • To investigate complaints about you
  • To comply with any law


If we cannot collect your personal information then we may not be able to provide you with information, goods or services that you have requested.

Disclosure of your Personal Information


We may share your personal information with third parties engaged by us, or our business partners, to assist us to provide information, goods or services to you. Such third parties or business partners may include:

  • Distributors of our products
  • Event or competition organisers and travel agents
  • Logistics providers
  • Hosting, data storage or archiving service providers, payment processing and debt collection services
  • Professional advisors
  • Marketing, research and advertising agencies; and mailing houses
  • We may share and transfer your personal information in connection with the sale of all or part of our business


We may disclose personal information to other affiliated companies within the Avacare Kenya group. We may also disclose your personal information: to the police, or relevant authority or enforcement body, in connection with any investigation; or as otherwise required or permitted by local privacy laws.

Non-Personal Information


You acknowledge and agree that we are free to use and publish any information that you provide to us or post on our website (on a non-confidential basis).

Use of cookies


This website uses “cookie” technology to obtain non-personal information from online visitors, and to provide registered visitors with the best possible personalised online experience. If you don’t want cookies, you can set your computer to warn you each time a cookie is being sent and to turn off all cookies through your browser.

You acknowledge and agree that we are free to use and publish any information that you provide to us or post on our website (on a non-confidential basis).


Data security


We maintain physical, technical and organisational measures to protect your personal information against misuse, interference and loss, and from unauthorised access, modification or disclosure. We also use every effort to ensure that third parties who work with us also protect your personal information.

Where we no longer require_once the personal information for the purpose for which it was obtained, we will take reasonable steps to delete the information and or ensure it is de-identified (as reasonable in the circumstances).


Third party websites


This website may contain links to websites operated by third parties. We are not responsible for the content or policies of websites operated by third parties. Sometimes we use third party platforms to deliver information or services to you. Such sites may have their own Privacy Policy, which you will need to review separately.


Changes to this Policy


We may modify this Policy at any time and all modifications will be effective immediately upon our posting of the modifications on this site.